Our Company Values
Respect & Professionalism
• Treating others as we would like to be treated.
• Listening with the intent to understand what is being said and acknowledge that what is said is important and right from the other persons perspective.
• Responding in a timely fashion.
• Communicate calmly and respectfully with one another.
• Valuing our customers by supporting them 24/7/365 days a year.
• Continuously striving to maximize customer loyalty through exceptional service from quote – order – product delivery – training.
• Making our best effort to understand and appreciate the customers’ needs in every situation.
• Commit to only what you intend to deliver.
• Accountable for delivering what you commit to.
• Communicating any potentially broken commitments at the first appropriate opportunity to all parties concerned.
• Operating in a responsible and trustworthy manner: Above the line.
• Communicating with honesty and clarity.
• Asking questions if we disagree or do not understand.
• Never saying anything about anyone that we would not say to him or her directly.